POLICIES AND PROCEDURES

 We kindly ask all of our guests to reschedule your appointment if you are not feeling well or have any of the following symptoms within the last 72 hours: 

Fever of 100.4 degrees or higher, chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion, runny nose, nausea or vomiting. 

 If you have been exposed to and or suspected you have been in contact with someone that has been confirmed with COVID 19 with the previous 14 days. 

 If you have traveled outside of the state  in the last 14 days. 

 If you have taken a Covid test and are awaiting results. 

 Hands On Spa and our employees cannot be held liable for any exposure to the virus or any contagion. We also ask that all guests wear a mask during their service if you are not vaccinated. 

 To ensure the safety of all of our guests all Massage Therapists and Estheticians are fully vaccinated. We will be wearing masks during the service and in the Spa at all times. 

 Children over the age of 16 are welcome to enjoy spa treatments with a signed waiver by a parent or guardian. The child must be with a therapist of the same gender.  Children of the age 14 and over are welcomed to enjoy skin care with a signed waiver by a parent or guardian and the parent or guardian must be on premises or in the room with the child.  

 Please arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $50 ($30 for a half-hour session). Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the office specifically for your service. For these reasons, we are obligated to compensate our staff for their time.

All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

At Allure Days SPA, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy or acupuncture policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Allure Days SPA therapists are California licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Licensed Massage Therapists, Acupuncturists and Reflexologists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

 We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission. 

You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.